Privacy Policy

Introduction

Quietude is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to information we collect through our website at quietudeaevs and when you schedule or receive services at our location in Taipei, Taiwan. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Schedule an appointment
• Fill out contact forms on our website
• Subscribe to communications
• Communicate with us via email or phone

This information may include your name, email address, phone number, and any health-related information you choose to share to help us provide appropriate services.

Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To schedule and manage your appointments
• To communicate with you about your appointments and our services
• To respond to your inquiries and provide customer support
• To send you updates, marketing communications, and promotional materials (with your consent)
• To analyze website usage and improve our online presence
• To comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal data based on:

• Your consent when you provide information voluntarily
• Contractual necessity when scheduling and providing services
• Our legitimate business interests in improving services and communications
• Legal compliance requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, or website analytics.
• Legal Requirements: We may disclose information when required by law, court order, or government request.
• Business Transfers: In the event of a merger, sale, or transfer of business assets, your information may be transferred to the acquiring entity.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our clients or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure storage of physical records

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Appointment and service records: Retained for 5 years from last service date
• Marketing communications preferences: Until you unsubscribe or request deletion
• Website analytics data: Aggregated and anonymized after 24 months
• Financial records: Retained as required by Taiwan tax and accounting laws

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. For detailed information about our use of cookies, please review our Cookie Policy.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit your ability to use some features of our website.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You may request copies of your personal information
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal retention requirements
• Portability: You may request transfer of your data in a structured, commonly used format
• Objection: You may object to processing of your information for certain purposes
• Withdrawal of Consent: You may withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@quietudeaevs or call +886 2 5357 8686. We will respond to your request within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Taiwan Personal Data Protection Commission or relevant data protection authority.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete the information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.